FAQs – Frequently asked questions

1. Buying a product

• How do I buy a product?
  To buy a product, sign in by clicking the SIGN IN button in the ACCOUNT menu at the top right of the home screen. If you do not have a registration, you will see the button CREAT A CUSTOMER ACCOUNT in the same menu. Press the button and fill in the fields with your data.
• Can I buy a product without creating an account?
  You can also order items without creating a customer account. This is done by selecting the "Order as a guest" option when you finish the order in your cart.
• I want to remove a product from my basket, how do I do it?
  You can remove a product from your cart by pressing the "x" symbol at the right of the item's price in the basket.

2. Create a profile

• How do I create an account?
  From the ACCOUNT menu in the upper right corner of the home page of our site, click the SIGN IN button. In the dialog window that opens, you will see the CREATE CUSTOMER ACCOUNT button. Press the button and fill in the fields with your data.
• How do I sign in?
  Sign in with the SIGN IN button on the ACCOUNT menu in the top right corner of our site.
• How do I get out of my account?
  You can leave your account at any time by going to the ACCOUNT menu and pressing the SIGN OUT button.
• How do I delete my account?
  You can delete your account by requesting it at [email protected] from the email you set up when creating your account.

3. Methods of payment

• How can I pay my order?
  You can pay your order via cash on delivery or via the Online payment system.

4. Ways of delivery

• Where can I receive my shipment?
  You can receive your shipment to an address, as well as at the offices of the courier company Mik-Mik.
• Do you deliver out of the country?
  We currently deliver only within the Republic Kosovo.

5. Return policy

• How and when can I return my purchased item(s)?
  You may return the goods you have purchased within the established deadline of 7 working days from the day of purchase of the goods if they have not been used, the integrity of their packaging has not been violated and they are in the form in which they were received.
  
  
• Under what conditions can I return the items?
  You can return the items if they are not used, the integrity of their packaging is not disturbed and there are no traces of use.